We are humbled that our products have found a new home. We want you to love and cherish your decor for years to come. If you are not completely happy with your purchase, please contact us at and we will find a solution.

If an item is damaged upon receipt, we will accept the return. A Return Authorization (RA) # must be requested from TwentyEight12 in order to process the return. A return address label will be provided once an RA # is issued. The RA # is only valid for 3 business days from purchase. We will not accept after that given time frame.

Due to the nature of personalized embroidery being a custom item, all sales are FINAL and we cannot accept the return.